What to do if Pinterest Marks Your Site as Spam


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What to do if Pinterest marks your site as spam | Oh, She Blogs!

A couple of weeks ago I woke up to a rude surprise: Another blogger had emailed me to let me know that all of my posts on Pinterest were being marked as spam.

Pinterest marked my blog as spam

I quickly logged onto Pinterest to verify that this was the case, did a little bit of hyperventilating, and then sent an email to the blogger profusely thanking her for reaching out to me because I never click on my own Pinterest links so who knows when I would have figured this out on my own. (I probably would have figured it out the next time I looked at my site stats, but I long ago gave up looking at stats on a daily or even weekly basis.)

I’ve seen a lot of bloggers with blocked links lately, so if you find yourself in a similar situation, here’s what to do if Pinterest marks your site as spam.

First things first, I thanked the blogger for the heads up.

Then, I immediately reached out to Pinterest via their contact form. Granted, Pinterest does not make it easy to find said form, so here you go: Pinterest Contact Form.

This is the message I sent to Pinterest via the contact form (feel free to use it yourself if you like):

Hello-

Someone contacted me today to let me know that Pinterest has marked all links coming from my site as spam. I link direct to my webpage, http://OhSheblogs.com. I don’t even have ads on my website! My website is for bloggers who want to learn more about blogging and there is NO spam on the site. How can I get this block removed???

Here is a pin where it is happening, but it is happening on all of my pins:https://www.pinterest.com/offsite/?token=999-951&url=http%3A%2F%2Fohsheblogs.com%2Ffree-stock-images-for-your-blog%2F&pin=217228382005720063
Thank you,
Lisa Koivu

I received an automated response from Pinterest saying the following:

Hi Lisa,

We block links if we think they might be spammy or unsafe. To make sure a link doesn’t get blocked:
– Check that the link goes directly to the website, not through a URL shortener (like bit.ly) or redirector
– Pin with our official Pin It button http://about.pinterest.com/goodies/

In some cases, we block a website completely. If you think we made a mistake, just write back with:
– A link to your website or blog
– A link to a pin that’s showing you the block error

Thanks,
The Pinterest Team

 

Since they asked for the same information I had already sent them, I immediately resent my original email again.

Within two hours of my follow-up they had removed the block and responded with the following message:

Hi Lisa,

I’m sorry about that! This was a mistake on our side. I reviewed and removed your website from our blacklist.

Occasionally good websites get caught in the mix when we’re looking for spammy sites. This shouldn’t happen again, however, please let us know if it does.

Sorry for the inconvenience,

Don’t panic if Pinterest marks your site as spam

I have to admit I was a little furious and a whole lot worried when Pinterest blocked my site for being spammy, but overall the problem was fixed within about three hours of when I contacted them.

Please note that this may or may not be their normal response time, as it may depend on the day of the week. I’ve seen some people say that it has taken up to a week for Pinterest to unblock their sites, and when that happens they contact Pinterest on a daily basis with the same message.

Regardless, if Pinterest marks your site as spam, don’t panic! Reach out to Pinterest immediately, explain the situation and hope that they reverse course ASAP.

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Lisa Koivu

Founder at Oh, She Blogs!
Lisa Koivu is the founder of Oh, She Blogs! A seven year blogging veteran, Lisa can also be found posting shopping deals and steals at ShopGirlDaily.com . In her free time (ha!) she is also a freelance writer who has written for About.com and U.S. News.
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Anne Egeberg Billing
Guest

Thank you so much for sharing this. I have the exact same problem right now and couldn’t find a way to solve it. Hopefully now there is a solution to it.

Anna
Guest

I just had this happen to me and I rarely go on Pinterest (I’ve been on a hiatus)! I’m hoping they’re as quick for me as they were for you. Thanks for the helpful info!

Sunny
Guest

Do you know if there is a way to tell if pinterest has blocked your site?? All of my past pins seem to work linking to my site, but Pinterest won’t allow ANYTHING to be pinned from my blog anymore! Not even the posts that have been pinned thousands of times! It just pops up with an error saying something went wrong on their end. I have submitted multiple tickets over the last 6 weeks and they always respond that it may take time to look into this, but then I get a notification that the ticket has been closed.… Read more »

10blogs
Guest

Exactly the same heppened to me… trying to investigate the problem, I found your post.

I will have to follow your steps to be unbanned!

Thanks!

Ernest Polmateer
Guest

Got the same thing here. Happened on a Friday. After doing what you mentioned in your post, I got the same reply and sent the same information again. They replied they would take care of it as soon as possible. Obviously no one works at Pinterest over the weekend, so I’m hoping Monday will show some good news. Thanks a lot for the post.

Shahzaib
Guest
Shahzaib

Let me know if pinterest removed your site from their block list.
Thanks

Chardo Austin
Guest

Thank you for posting this Lisa. It was very helpful and hopeful as well. I just experienced the block this morning, with all my pins from pinterest. I followed your tips and the response was prompt. Looking forward now for the removal of the blockage. Thanks again for this helpful information.

Chardo Austin
Guest

This was the response I got
Billy (Pinterest Support)

Jul 24, 8:39 AM PDT

Hi Austin,

We blocked this website because several users reported content from this site as spammy. To us, spam is any unsolicited or unauthorized material that’s promotional, commercial, fraudulent, false, deceptive or misleading. It’s important for us to block this type of content because it often results in negative experiences for users. Unfortunately, we won’t be removing that website from our block list.

You can find out more about our Acceptable Use Policy here.

Sorry for the inconvenience.

We won’t be monitoring responses to this email.

—Billy

Chardo Austin
Guest

About 10: 30 pm I checked my profile again and found that the block was lifted.